Inclusions
Collision Damage Waiver (CDW)
Theft Waiver (THW)
Third Party Liability
Taxes
Drivers Age
The minimum driver’s age is 20 years and the maximum driver’s age is 80 years.
A Young driver fee of 40 EUR per rental applies for drivers aged 20 to 24 years old.
A Senior driver fee of 40 EUR per rental applies for drivers aged 75 to 80 years old.
Driver’s License
Driver must present a full and valid driving license that should be valid with no major endorsements, and at least 1 year of driving experience is required.
The license must be physical (not digital) and written in Roman or English alphabet.
International Driving License (IDL) is mandatory for all non-EU licenses and for any license not in the Roman alphabet.
Licenses from the US, Canada, and Australia are not accepted without an IDL.
Insurance Coverage
Collision Damage Waiver (CDW)
It is included in your rental amount.
Collision damage waiver reduces the customer’s damage responsibility to the excess of up to 1500 EUR.
Theft Waiver (THW)
It is included in your rental amount.
It reduces the client's financial responsibility for loss or theft of the vehicle to the sum of the deductible of up to 1500 EUR.
Third Party Liability
It is included in the rental amount.
Third Party Liability is included in your rental amount. It covers up to €1,300,000 for material damages per claim and up to €6,450,000 for personal injury or death per claim, in accordance with Italian and EU insurance regulations.
Excess Reduction
Additional insurance options are available.
A reduced CDW (Reduced Collision Damage Waiver) which reduces excess to €200 is available at the rental desk for 19 EUR per day.
A full insurance SCDW (Super Collision Damage Waiver) with no excess is available at the rental desk for 35 EUR per day.
Please Note:
1. A valid Police report is mandatory, in case of an incident/ accident / damage or theft. The customer must immediately inform the rental desk about the incident.
2. Any damage due to driver negligence or under the influence of drugs, alcohol or any other controlled substances is not covered by insurance.
3. Insurance doesn’t cover Windows and mirrors, wheels and tire, undercarriage, engine, the car’s interior, personal belongings, lost keys, extras such as GPS or child seats.
Other fee:
Airport fee is included in the rental price.
1. If the vehicle keys are lost or stolen, a fee of 600 EUR will apply.
2. You are responsible for the cost of any parking fines, tolls and any other penalties plus a 10 EUR administration fee.
3. In case of loss of original vehicle documents, a fee of 300 EUR will apply.
4. In the event of incorrect fuel, the customer shall pay a fee for any damage resulting from their error up to a maximum of 1,500 EUR.
5. The cleaning policy is clean to clean. If the car is not returned clean, a fee of EUR 30 will be applied.
6. Transport of pets is not permitted. If the vehicle is returned excessively dirty or with evidence of pets, a €200 deep cleaning and sanitization fee will apply.
Smoking in the car is prohibited, and if Client smoke in the car a fee of 100 EUR will apply.
Breakdown Assistance
Breakdown assistance is available free of charge only if the breakdown was not caused by the customer. If assistance is required due to the customer's fault (e.g. flat tyre, accident, off-road driving, collision with obstacles or similar), a fee of EUR 400 will be charged. Contact details and roadside assistance procedures will be provided before the start of the rental.
Off-road driving
Off-road driving is strictly prohibited. The vehicle may only be used on paved, public roads. Any damage resulting from off-road use will not be covered by insurance and will be fully charged to the customer.
Fuel Policy
Full to Full.
The client must return the vehicle with the same amount of fuel provided at the time of check out. If the fuel tank is not returned at the same level, a fee of €2.50/liter plus a €30 refueling fee will apply.
Mileage Policy
Unlimited Mileage.
Cross Border Travel
Travel outside Italy is not permitted. Driving on smaller islands (e.g. Egadi, Aeolian, Pelagie, Capri, Ischia, etc.) is strictly prohibited. Any violation will result in the cancellation of insurance coverage and full liability for all damages and losses.
VAT
VAT is included in the rental price.
Payment Methods and Deposit
For payment and deposit, we only accept Visa and Mastercard credit cards in the name of the main driver, written in full (no abbreviations are allowed) and valid for at least 6 months. Debit or prepaid cards, virtual payments or cards without a number can only be used if you purchase additional coverage at the time of pick-up at a cost of €35 per day.
Delivery and Collection
Delivery and collection are available upon request and must be arranged in advance.
· Palermo Port or Train Station: €40 + €40
· Any address in Palermo (on request): €50 + €50
One Way Rentals
One-way drop-off is available upon request with the following charges:
· Palermo Port or Train Station: €40
· Any address in Palermo: €50 (on request)
· Trapani Airport or Port: €90
· Catania: €100
Out of Hours
Out-of-hours service is available for a €50 fee, applicable for both pick-ups (between 21:30 and 00:00) and drop-offs at any time. Pick-ups after 01:00 are not permitted.
Grace Period
Pick-up: 1 hour grace period from the schedule time of pickup is allowed. If the customer comes to pick up the vehicle after the grace period the booking will be considered as "No-show".
Return: 1 hour grace period is for returning vehicles. If the customer comes to return the vehicle after the grace period, then a fee of 40 EUR applies.
Extras
Confirmation of Special Equipment’s depends upon the availability at the rental desk.
ALL TERMS, CONDITIONS AND PRICES ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE.
